Carrier-Grade Voice Infrastructure Embedded Directly into Your Stack
Voice remains the highest-trust touchpoint in the customer journey. Sinch’s programmable Voice API lets you embed crystal-clear, low-latency calling straight into your existing software and operational workflows. Backed by Covington’s integration architecture, you can deploy intelligent interactive voice responses (IVRs), protect customer privacy through dynamic number masking, and manage global inbound/outbound call routing - delivering carrier-grade reliability without the cost and complexity of legacy telecom networks.
Cross-platform conversations
Sinch's voice API can reach customers everywhere, on any channel. PSTN, SIP and VoIP calling can be integrated to manage calls coming in through applications, web browsers, mobile phones, and more.
On top of that, Sinch's regional cloud deployments and powerful network of local operators worldwide ensures optimal call quality at an unmatchable price!
Build your custom voice flow with Sinch:
Voice-based IVR
With speech recognition, callers can now interact with and respond to IVR prompts verbally!
Call Recording
Inbound and outbound calls can all be recorded with a simple phone call application. Meaningful customer communications has never been easier!
Text-to-speech
Sinch's multilingual text-to-speech feature turns text into audio, enabling you to reach more people than ever.
Pay as you go
Upfront payments and "hidden" expenses are a thing of the past! Pay for what you actually use, when you use it.
Number Masking
Privacy has never been more important. Protect both your business interests and your customers with active number anonymization when making voice calls.
IVR Menus
IVR systems with Sinch are easily customized, improving the performance of your call center while upgrading your customer experience.
Where we come in.
We can easily integrate Sinch's programmable voice API into whichever systems you currently deploy. Integrations are fully customized to your specifications, granting you more power over your contact center then ever before. Contact us via the form below to expand your reach painlessly with Covington!
