Welcome to Sinch Chatlayer
24/7 customer connections. End-to-end integrations. Multiple channels. Bring your contact center into the future with Sinch Chatlayer! See how utilizing Sinch's groundbreaking chatbot solution will wow customers and increase engagement, all while reducing costs.
Multichannel
Reach more customers than ever before by putting your chat or voice bot in all of the most popular available channels. From WhatsApp to Instagram, Chatlayer can do it all.
End-to-end Integrations
The Chatlayer platform seamlessly integrates with every major CRM and contact center solution, providing unmatched ease of use and intuitiveness.
Multilingual
Chatlayer utilizes Natural Language Processing (NLP), enabling your bot to communicate with customers in dozens of languages across the channels of your choice!
KBAI
Chatlayer's Knowledge Base AI (KBAI) feature utilizes ChatGPT's generative AI capabilities to pull answers from any medium you wish - be it .csvs, PDFs, or even website links!
The Power of Conversational AI
Artificial Intelligence has never been more prevalent. See how your contact center can benefit!
Automated Customer Service
Sinch Chatlayer brings a whole new level of service automation to your operations. Augment your contact center by filtering out the simpler requests, allowing your agents to focus on the most pressing issues.
24/7 Personalized Conversations
Reach all of your customers everywhere all at once! Unlike live agents, chat and voice bots work 24/7/365. As the learning and personalization of AI continues to evolve, so the strength of your brand image and outreach will also increase labor-free.
Long Term Savings
Self-service has already been proven to both empower customers and control contact center costs. By implementing conversational AI, you will not only see an uptick in customer happiness but a decrease in the amount of agent time necessary to produce the ultimate CX.
