Seamless Migration from SAP to Sinch Contact Pro
As SAP Business Communications Management (BCM) reaches end-of-life, it's critical to transition to a future-proof solution that meets today’s evolving customer service demands. Sinch Contact Pro offers a modern, scalable alternative built for seamless omnichannel engagement, real-time insights, and operational efficiency.
At Covington, we specialize in end-to-end migration services—from system assessment and strategy to implementation, integration, and training. With years of experience and a deep understanding of both platforms, we make your move to Sinch smooth, secure, and successful.
Don’t let legacy systems limit your growth.
Partner with Covington to upgrade your contact center with confidence.
Why Make the Move?
Future-Ready Platform
Sinch Contact Pro offers a modern, scalable architecture built for today’s omnichannel customer expectations.
Enhanced Functionality
Gain access to advanced features, AI-driven tools, and flexible integrations that boost efficiency and customer satisfaction.
Cost-Efficient Operations
Streamline support processes, reduce overhead, and lower maintenance costs with a cloud-based or hybrid solution.
Business Continuity
Avoid the risks of operating on an unsupported platform. Future-proof your contact center now, before legacy systems hold you back.
Expert-Led Migration
With Covington, you’re not going it alone. Our experienced team ensures a smooth, secure transition tailored to your business needs—on time and on budget.
The question isn’t why—you already know. The question is when.
Let Covington help you make the move.
Plan To Succeed
Leverage our proven project templates and accelerators to jump-start your initiative and drive successful outcomes.
Sinch Contact Pro
Cloud
Migrating from legacy on-premise SAP BCM or Contact Center to the Sinch Public Cloud demands strategic planning to ensure accurate feature mapping and configuration alignment.
Sinch Contact Pro
On Premise
While on-premise migrations are typically straightforward, they are often best performed in conjunction with an OS and SQL upgrade. If you're also transitioning from CDT to the Communication Panel, we provide a comprehensive checklist to guide you through every critical consideration.
Why Sinch?
Sinch is the world’s largest customer engagement platform, trusted to handle over 700 billion interactions annually. By choosing Sinch to drive your Contact Center operations, you’re aligning with a proven leader in scalability, performance, and innovation. Maximize your resources, streamline operations, and deliver exceptional customer experiences—every time.
Experience the Sinch difference—optimize your contact center for what’s next.
Sinch Chatlayer
Sinch Chatlayer offers cutting edge voice and chat bots to enhance your CX even further. Covington can develop and integrate these features into your Contact Center as you migrate.
IVR Integrations and Development
We can take your existing IVRs and integrate them into Contact Pro. Additionally, we can customize and develop them to suit the particular needs your customers are looking for.
Multiple Channels
Expand your presence, reach and customer experience by bringing every possible channel into one cohesive contact center.
Sinch Contact Pro Integration
We can easily integrate your new Sinch Contact Pro software into your current systems, streamlining your contact center operations.
Managed 24/7 Support
Application Managed Support plans will ensure all your upgrades run problem-free post-migration.
All Your Solutions, One Upgrade
Software migrations can be a great opportunity to invest into the future of your CX. We offer numerous product and solution packages designed to unlock the full potential of your contact center!
