Enhance your Customer Experience with customized plans and services.
As established experts in the Customer Experience (CX) field, we offer a comprehensive range of support plans tailored to align with your specific needs and objectives. Whether you require ongoing Application Management Services (AMS) or flexible ad-hoc support, our team is here to deliver seamless, expert-driven solutions—so you can focus on what matters most.
Why AMS?
By choosing Covington as your Application Management Services (AMS) partner, you can ensure your contact center operates smoothly and reliably—any time, any day. All software, regardless of type or origin, requires ongoing maintenance and troubleshooting. With Covington’s support plans, you save time, reduce effort, and cut costs.
Our CX Support Plans
AMS 10
Clients receive up to 10 hours of 24/7 support each month, covering issue resolution, configuration changes, and related services. Unused hours roll over to the following month, while additional hours beyond the monthly allocation are billed at a standard hourly rate.
AMS 20
Includes up to 20 hours of 24/7 support each month for issue resolution, configuration changes, and more. As with the AMS 10 plan, unused hours roll over to the following month, and any overages are billed at the standard hourly rate.
AMS 40
AMS 40, our highest-tier plan, provides up to 40 hours of 24/7 support each month—delivering the best value for organizations seeking comprehensive coverage. Maximize your return on investment with expert support, increased operational efficiency, and the added benefit of rolling over unused hours to the following month.
Ad-hoc Support
Get flexible, 24/7 support—only when you need it. Our hourly ad-hoc service lets you purchase support time at our standard rate, giving you instant access to expert help without a long-term commitment.
