Perfect Omnichannel CX with Contact Pro
Modern customer expectations demand effortless, connected service across every touchpoint. Sinch Contact Pro is a cloud-based contact center platform that consolidates voice, SMS, WhatsApp, email, and live web chat into a single, unified agent workspace. Backed by Covington’s end-to-end integration architecture, Contact Pro eliminates operational silos, connects natively into your core CRM systems, and leverages intelligent, skills-based routing - empowering your teams to resolve inquiries faster and deliver cohesive customer experiences at enterprise scale.
Omnichannel Perfected
Gone are the days of clicking through multiple screens and interfaces. Agents just use a single tool to manage all channels (phone, email, chat, SMS, messaging apps, and more). Watch your productivity go through the roof!
Skills-based Routing
Connect your customers to the best-suited agent through contact-attached-data (CAD) and skill-based routing. This will both elevate customer happiness and build up the overall efficiency of your agent responses.
Unified Inbound & Outbound
With Contact Pro, outbound calls can be mixed with regular inbound calls during non-peak hours. Automated predictive dialing is included with this, maximizing the time-management of your agents!
Easily Integrated
Features out-of-box integration with Salesforce, ServiceNow, SAP, and more. Additionally, RESTful APIs and an open extension framework lets you easily integrate chatbots, CRM, and more!
Intuitive Analytics
Ensure targets and KPIs are being met with real-time reports and diagnostics. The ongoing health of your contact center has never been more assured!
Interaction History
Call logs, transcripts, survey results, and more help your agents create a view of the customer more quickly, helping reduce the average handle time and thus the amount of time your customers are on hold.
Demo For Free
Experience the power of Contact Pro without spending a dime! Demos can be set up easily by our trained experts, helping you gain further insights before making the investment.
Features, Features, Features
See why Contact Pro is considered best-in-class when it comes to contact center solutions! Customer engagement has never been so easy.
Package Your Solution
Sinch Contact Pro is easily integrated with other solutions and products, and Covington specializes in helping you find and implement the combination that's right for you. Save big with our easily deployable CX packages!
With Sinch Chatlayer
Integrating Sinch Chatlayer as a front-line virtual assistant for Sinch Contact Pro creates an intelligent triage layer for your entire operation. Chatlayer handles Tier-1 volume spikes, captures customer details, and executes transactional workflows automatically. For escalated tickets, Contact Pro’s intelligent routing matches the customer with the right specialist based on Chatlayer’s NLP data, driving down handle times, boosting first-contact resolution (FCR), and freeing your live agents to focus on high-value interactions.
With LigoCX
Bundling LigoCX with Sinch Contact Pro gives supervisors, agents, and marketing teams a single source of truth without the friction of disconnected third-party tools. Designed to natively ingest Contact Pro interaction data, LigoCX equips operations with intelligent staffing demand forecasting, shift-swap management, and automated post-conversation CSAT/NPS surveys. By packaging outbound journey automation alongside dedicated agent coaching portals and performance leaderboards, LigoCX transforms Contact Pro into an end-to-end customer experience ecosystem.
Sinch Contact Pro Cloud Edition
Less Infrastructure, More Service
Traditional contact center solutions are quickly becoming difficult and costly to maintain, just as the related tech is rapidly evolving and advancing.
Stay ahead of the curve and revamp your contact center by choosing Contact Pro as your cloud contact center solution! Sinch Contact Pro can run completely in the cloud, eliminating costly infrastructure and maintenance while enabling your agents to provide optimal support, anywhere on the globe.
The future is right at your fingertips. Unlock the full power of your cloud-based omnichannel contact center solution today!
Endorsed by SAP
Contact Pro is the only SAP endorsed contact center solution! It integrates natively with SAP S/4HANA, CRM, and the Service Cloud.
Endorsed apps enhance other SAP products and are meant to deliver easy and predictable value to SAP customers, with support from SAP themselves. Fill out the form and contact us below for more info!
