Unify Your Contact Center
As software continues to evolve, the modern contact center can become a knot of different programs. This results in your agents spending their valuable time looking up customer information in different databases, which leads to your customers being on hold longer. That's where Agent Engage solutions by Covington come in. Our solutions unify your different agent facing applications with your communication systems, helping you both save time and enhance your customer experience!
A productized CTI adapter that has been proven to accelerate integration within your contact center.
Packaged with CovingtonCX
Agent Engage is included with our fully cloud-based contact center solution! Learn how you can further differentiate yourselves from your competition with CovingtonCX.