• Sinch Contact Pro Implementations

    Sinch is the world's leading customer engagement platform, and Covington specializes in implementing Contact Pro following proven methodologies, giving you the keys to unlocking the perfect CX.

YOUR Contact Center, YOUR Way

You've made the decision to invest in the success of your contact center by purchasing Sinch Contact Pro. What now? This is where Covington comes in! We can help you save time, money and headache by implementing your new solution utilizing proven best-practices, giving you the keys to unlock the full potential of your investment, and in doing so provide your customers with the customer experience they deserve.

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Proven Methodology

Our rapid implementation methodology ensures a smooth and painless implementation. We take the time necessary to lay out all the steps for you, giving you a clear timeline to work with and ensuring everything is completed on time and under budget.


Fully Customizable

We will implement Sinch Contact Pro in whichever configuration you choose! We recognize that the needs of your company and its operational setup is unique, and you can rest assured that your contact center will be suited to those needs.


Quick and Efficient

Covington values your time, and recognizes the need for a rapid, efficient integration to maximize your output and minimize any transitional hiccups.  


Completely Optimized

While reviewing your processes and requirements we will ensure everything is optimized for all stakeholders - from users to customers.


On-Premise or Cloud

Regardless of whether your version of Contact Pro is on-premise or in the cloud, we can integrate it easily into your systems of choice. 


Contact Pro Experts

As verified Sinch partners, we have 15 years of experience with Sinch Contact Pro, formerly SAP contact center. By partnering with Covington for your Contact Pro integration, you can sleep well knowing that your contact center is in expert hands.


Packaged with AMS

Keep your contact center issue-free by letting Covington do the maintenance for you! Our tiered Application Managed Service plans ensure that your new contact center solution continues to run smoothly, 24/7/365. From monthly support to ad-hoc plans, we've got you covered.

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Successful Results!

This isn't our first rodeo! Our team of experienced consultants can help you achieve your goals, while meeting your budget. Just fill out the form below, and we'll be in touch!