Architecting the Future of Enterprise Customer Experience
Sinch Implementation Experts
Established in 2008, privately-held, and headquartered in Seattle, WA, USA, we are a niche consultancy specializing in Sinch Contact Pro, formerly SAP Contact Center (BCM) solutions. Our singular focus is on on making every interaction count for our customers.
15+
Years of Experience
Proven Contact Center and CX Experts
Optimizing Dozens of Customers
Why Covington?
We will be your trusted long term partner that works with you on the evolution of your contact center.
Recognized Global Leaders in Contact Center Projects
From small departmental teams to global contact centers with thousands of agents, we have a proven track record of delivering projects on time and budget.
Rapid Deployment Solutions and Accelerators Speed Delivery
Project templates and pre-built customizers enable a best practice implementation to save time and money. Our team is focused and driven to achieve project success in the right timeframe.
Creative Solutions to Integration Challenges
We have developed and productized advanced technology to address specific customer needs.
For example:
• Realtime analytics dashboards
• Quality management scorecards
• Message campaign automation
Our Team
Officially Verified. Uniquely Qualified.
We don’t just use Sinch technology; we are certified masters of it. Covington is proud to be a verified Sinch Partner—a distinction that guarantees our work meets the rigorous standards of the world’s leading cloud communications platform. When you choose our team, you aren't just getting a vendor; you are gaining access to verified experts who go far beyond the basics. We deliver integrations that are cleaner, smarter, and built to perform.
