• About Covington

    Customer Engagement Solutions

Who We Are and What We Do

Sinch Contact Pro Specialists

Established in 2008, privately-held, and headquartered in Seattle, WA, USA, we are a niche consultancy specializing in Sinch Contact Pro, formerly SAP Contact Center (BCM) solutions. Our singular focus is on on making every interaction count for our customers.

Years of Experience

Proven Contact Pro Experts

Optimizing Dozens of Customers

Why Covington?

We will be your trusted long term partner that works with you on the evolution of your contact center. 

Recognized Global Leaders in Contact Center Projects

From small departmental teams to global contact centers with thousands of agents, we have a proven track record of delivering projects on time and budget.

Rapid Deployment Solutions and Accelerators Speed Delivery

Project templates and pre-built customizers enable a best practice implementation to save time and money. Our team is focused and driven to achieve project success in the right timeframe.

Creative Solutions to Integration Challenges

We have developed and productized advanced technology to address specific customer needs. 

For example:

• Realtime analytics dashboards
• Quality management scorecards 

Message campaign automation 

Our Team

  • With consultants in North America, South America, Europe and Asia- Pacific we can easily meet the demands of customers around the globe! 
  • Our team's goal is to help you achieve the Contact Pro solutions you are looking for.
  •  With a focus on customer experience and operational efficiency, you can rely on us as your one-stop-shop for your contact center needs!

Sinch Strategic Partners

Covington is a verified Sinch partner! By choosing to work with our team of talented individuals, you can be assured that the integrations we do and the work we put in is above and beyond standard.

Don't just take our word for it! Learn more about our partnership below.

Learn More

Why Wait? Unlock your Investments' True Potential Now!

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