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Covington


  • SERVICES AND SOLUTIONS FROM COVINGTON


    Gain the most from the tools already in use. 

CX Transformation Delivered On Time and Within Budget!

You've done the research and invested in your future by deploying a cutting-edge CX solution. Now, Covington can help you unlock its full potential. Whether you need ad-hoc support or a comprehensive contact center integration or migration, we specialize in creating a unified CX experience that seamlessly brings together both existing and new channels, tailored to meet your specific needs.

Managed CX Support

Explore our tiered Application Managed Service plans! We offer full 24/7/365 service plans to keep your Contact Center up-to-date and frictionless.


CX Support ->

Contact Center Analytics

By analyzing your current Contact Center we can help you streamline your CX while prioritizing customer satisfaction.



Analytics ->

IVR Development & Integration

From IVR personalization based on customer data to IVR design implementation into the communication system of choice, we offer an array of IVR related services and solutions focused on maximizing your CX.

IVR Development ->

Adapt with ease in a changing landscape

Don’t let a software deployment hinder your growth. We’re here to guide you through a smooth transition, helping you fully leverage everything Sinch has to offer.

SAP Contact Center (BCM) to Sinch Contact Pro Migration

Software migrations can be complex, time-consuming, and costly—but they don’t have to be. With Covington leading your SAP to Sinch Contact Center migration, you can ensure a smooth and seamless transition for both your customers and agents. Let us handle the heavy lifting for you! Whether upgrading servers and feature packs or transitioning from on-premise to the cloud, we make the process efficient and hassle-free.

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Sinch Contact Pro Implementation

Eliminating challenges and maximizing results takes time, but with Covington as your Sinch Contact Pro implementation partner, you can be confident that the customer experience you've invested in will be accelerated and seamlessly integrated with your existing systems.

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Intelligent Automation, Expertly Engineered

While Sinch Chatlayer provides a powerful low-code platform for conversational AI, unlocking its true potential requires strategic design and technical precision. At Covington, we go beyond basic bot building. We architect sophisticated conversational flows that align with your brand voice and business logic. From training complex Natural Language Processing (NLP) models to integrating seamless backend APIs, our team ensures your bot doesn’t just answer questions—it resolves problems, automates workflows, and delivers a superior customer experience from the very first "Hello."

Chatlayer Configurations