CX Transformation Delivered On Time and Within Budget!
CX Transformation Delivered On Time and Within Budget!
You've done the research and invested in your future by deploying a cutting-edge CX solution. Now, Covington can help you unlock its full potential. Whether you need ad-hoc support or a comprehensive contact center integration or migration, we specialize in creating a unified CX experience that seamlessly brings together both existing and new channels, tailored to meet your specific needs.
Managed CX Support
Explore our tiered Application Managed Service plans! We offer full 24/7/365 service plans to keep your Contact Center up-to-date and frictionless.
Contact Center Analytics
By analyzing your current Contact Center we can help you streamline your CX while prioritizing customer satisfaction.
IVR Development & Integration
From IVR personalization based on customer data to IVR design implementation into the communication system of choice, we offer an array of IVR related services and solutions focused on maximizing your CX.
Adapt with ease in a changing landscape
Don’t let a software deployment hinder your growth. We’re here to guide you through a smooth transition, helping you fully leverage everything Sinch has to offer.
SAP Contact Center (BCM) to Sinch Contact Pro Migration
SAP Contact Center (BCM) to Sinch Contact Pro Migration
Software migrations can be complex, time-consuming, and costly—but they don’t have to be. With Covington leading your SAP to Sinch Contact Center migration, you can ensure a smooth and seamless transition for both your customers and agents. Let us handle the heavy lifting for you! Whether upgrading servers and feature packs or transitioning from on-premise to the cloud, we make the process efficient and hassle-free.
Sinch Contact Pro Implementation
Sinch Contact Pro Implementation
Eliminating challenges and maximizing results takes time, but with Covington as your Sinch Contact Pro implementation partner, you can be confident that the customer experience you've invested in will be accelerated and seamlessly integrated with your existing systems.
The Future of CX
Recent studies reveal that 94% of contact centers anticipate a significant increase in self-service utilization, with an additional 77% planning to invest in advanced CX solutions. The future is here—let us help you stay ahead of the competition.
Chat & Voice Bot Development
Chat & Voice Bot Development
Empower customers and optimize contact center costs by integrating AI into your operations.
Sinch Chatlayer
Sinch Chatlayer
Discover how Sinch Chatlayer builds a comprehensive AI framework that enhances customer experience while providing ease of use for your agents.
Leave your competition in the dust
Build out the brand experience of the future with our industry solutions. Regardless of size or platform, see how we can maximize your capabilities in whichever space you are in!
