Industry Leading CX Solutions - Implemented by Covington
Sinch is a global leader in customer communications, empowering meaningful conversations at scale across voice, messaging, chat, email, and more. With a focus on innovation and seamless omnichannel experiences, Sinch enables organizations to connect with customers in smarter, faster, and more personalized ways.
By adopting Sinch’s cutting-edge products and solutions, you can elevate customer satisfaction, reduce the burden of costly system maintenance, and build a future-ready contact center that grows with your business.
Reimagine customer engagement—start your journey with Sinch today.
Omni-channel Customer Service
With Sinch Contact Pro, voice calls, SMS, emails, and social messaging apps are all seamlessly integrated into a single platform—empowering your agents to deliver faster, more personalized support across every channel. The result is a truly connected customer experience that enhances satisfaction, efficiency, and brand loyalty.
Third-party CRM Integrations
Sinch Contact Pro effortlessly integrates with your existing CRM platforms, including SAP, Salesforce, and others—ensuring a unified flow of customer data and a smooth, uninterrupted agent experience. Maximize the value of your current systems while elevating customer engagement to the next level.
Endorsed By SAP
Sinch Contact Pro stands alone as the sole SAP-endorsed contact center platform—recognized for its seamless integration, enterprise-grade reliability, and powerful omnichannel capabilities. Trusted by leading organizations worldwide, Sinch delivers the innovation, scale, and performance needed to power exceptional customer communications.
Automate Smarter with Sinch Chatlayer
Sinch Chatlayer is a powerful multilingual, multi-channel chatbot and voice bot platform built to elevate customer interactions and optimize engagement across every touchpoint. Whether through messaging apps, web chat, or voice, Chatlayer enables intelligent, always-on support that speaks your customers' language—literally.
When you partner with Covington to integrate Chatlayer into your operations, you unlock a new level of efficiency, responsiveness, and customer satisfaction.
Sinch Voice API
Voice calling and flows are an integral part of any contact center and customer experience. Design and customize your optimal voice call flow with Sinch's flexible and fully scaleable solutions!
SMS Solutions
Save money and reach more customers than ever before with Sinch & Covington's array of messaging products and solutions. From full applications like LigoCX to short codes that tap into Sinch's vast global carrier network, we have your contact center covered.
