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  • Success with Sinch

    Sinch is the world's largest customer engagement platform, 
    and Covington is your partner of choice for ensuring 
    the success of your Sinch implementation.

Industry Leading CX Solutions

Sinch is a global leader in customer communications, empowering meaningful conversations at scale across voice, messaging, chat, email, and more. With a focus on innovation and seamless omnichannel experiences, Sinch enables organizations to connect with customers in smarter, faster, and more personalized ways.

By adopting Sinch’s cutting-edge products and solutions, you can elevate customer satisfaction, reduce the burden of costly system maintenance, and build a future-ready contact center that grows with your business.

Reimagine customer engagement—start your journey with Sinch today.

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Omni-channel Customer Service

With Sinch Contact Pro, voice calls, SMS, emails, and social messaging apps are all seamlessly integrated into a single platform—empowering your agents to deliver faster, more personalized support across every channel. The result is a truly connected customer experience that enhances satisfaction, efficiency, and brand loyalty.

Sinch Contact Pro

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Third-party CRM Integrations

Sinch Contact Pro effortlessly integrates with your existing CRM platforms, including SAP, Salesforce, and others—ensuring a unified flow of customer data and a smooth, uninterrupted agent experience. Maximize the value of your current systems while elevating customer engagement to the next level.

Endorsed By SAP

Sinch Contact Pro stands alone as the sole SAP-endorsed contact center platform—recognized for its seamless integration, enterprise-grade reliability, and powerful omnichannel capabilities. Trusted by leading organizations worldwide, Sinch delivers the innovation, scale, and performance needed to power exceptional customer communications.

Automate Smarter with Sinch Chatlayer

Reimagine automation.

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Sinch Chatlayer is a powerful multilingual, multi-channel chatbot and voice bot platform built to elevate customer interactions and optimize engagement across every touchpoint. Whether through messaging apps, web chat, or voice, Chatlayer enables intelligent, always-on support that speaks your customers' language—literally.

When you partner with Covington to integrate Chatlayer into your operations, you unlock a new level of efficiency, responsiveness, and customer satisfaction.

Sinch Voice API

Voice calling and flows are an integral part of any contact center and customer experience. Design and customize your optimal voice call flow with Sinch's flexible and fully scaleable solutions!

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SMS Solutions

Save money and reach more customers than ever before with Sinch's array of messaging products and solutions. From full applications like MessageMedia to short codes that tap into Sinch's vast global carrier network, Sinch has you covered.

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Painless Implementation

As Sinch Contact Pro specialists, full scale implementations are our specialty. By choosing Covington, you will ensure a smooth, painless and integrated transition, which will reduce long term costs and increase the performance of your contact center!
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