Sinch Chatlayer is designed to live where your customers are, connecting effortlessly to channels like WhatsApp, Telegram, Facebook Messenger, and SMS, while syncing perfectly with backend systems like Salesforce or Genesys. But truly effective integration requires a strategic touch. At Covington, we don’t just "plug it in"—we architect the entire ecosystem. We handle the complex API mapping and data flow configurations to ensure your bot doesn't just talk, but actually works with your existing tech stack to resolve customer issues in real-time.

The core promise of Chatlayer is smart automation—resolving up to 60% of customer queries without human intervention and reducing operational costs significantly. To get those results, however, you need conversation flows that are optimized for conversion, not just conversation. Our team at Covington leverages deep industry experience to configure your bot’s logic, ensuring it handles high-volume tasks with precision. We fine-tune the AI to understand intent and context, turning a standard efficiency tool into a revenue-generating asset for your contact center.

While Chatlayer offers an intuitive no-code interface, building a sophisticated, enterprise-grade conversational AI still takes time and expertise. That’s where we come in. We take the "painless" promise a step further by removing the workload entirely from your plate. Covington manages the entire configuration, from script design to intent training, so you avoid the learning curve. You get all the power of a world-class AI solution without lifting a finger, allowing you to launch faster and with total confidence.