Elevating Customer Experience Through Innovation
At Covington, we don’t just implement technology; we craft personalized journeys that foster deep brand loyalty. As a premier consulting firm specializing in world-class CX solutions, we deliver innovative services tailored to the unique pulse of your business. While we are leading experts in Sinch solutions, our expertise runs deep—with a proven track record of successful deployments across Cisco, Avaya, Genesys, NICE, SAP, and more.
Amplify Performance. Streamline Costs.
We provide you with the tools to unlock the full potential of your Contact Center, tailored to meet your specific needs and preferences.
Optimize Your Contact Center
Through a thorough operational diagnostic of your contact center, we analyze performance quality to pinpoint key areas of concern. Our audit reports offer valuable insights for both you and your agents, along with actionable guidance for improvement.
Armed with a deeper understanding of your operations, we can provide tailored recommendations and assist you in developing a strategic contact center plan to enhance efficiency. Optimize your operations with clear, forward-thinking vision—today and into the future!
Seamless Contact Center Integration
We can assist in identifying opportunities to streamline processes and activate features that empower your agents to enhance productivity, while ensuring your customers receive prompt assistance. Optimize your operations with Covington!
Prioritize Critical Improvement Areas
By conducting a comprehensive audit of your contact center operations and technologies, we can identify key areas for improvement, enabling you to prioritize and address the segments that require immediate attention.
Sinch Contact Pro: Our Flagship Specialization
At Covington, Sinch Contact Pro isn't just a product we support—it is our core competency. We possess a depth of knowledge that only comes from years of specialized focus. We don't just deploy the platform; we architect it to fit your specific business logic. From complex routing strategies to custom agent workspaces, our team ensures you extract every ounce of value from the industry’s leading omnichannel solution.
our latest custom Zendesk x Sinch Custom Integration
Sinch Chatlayer: Designing Conversations, Not Just Chatbots
A chatbot is only as intelligent as its configuration. At Covington, we move beyond basic FAQs to build sophisticated Conversational AI flows that truly understand your customers. We handle the heavy lifting of conversation design—mapping out complex user journeys, training the Natural Language Processing (NLP) models, and rigorously testing intent recognition. We transform Chatlayer from a simple tool into a tireless, intelligent member of your support team.
24/7 Managed Support
Discover our most sought-after service! We offer comprehensive 24/7 Managed CX service plans on a quarterly and annual basis, fully customized to meet your needs. Whether you require 10 hours or 40 hours per month, our tiered AMS plans allow you to relax while our experts handle the technical details.
Connect with anyone, anywhere
As an authorized provider of Sinch MessageMedia, Covington puts the power of the world’s most reliable mobile network in your hands. Whether you need a standalone SMS portal, dedicated short codes, or robust messaging APIs, we provide the infrastructure to scale your communications instantly. Leverage Sinch’s Tier-1 global carrier network to ensure your messages aren't just sent—they’re delivered.
Sinch Technology. Covington Expertise.
As a strategic partner of Sinch, we don’t just implement their software—we master it. This partnership gives us deep insight into the Sinch ecosystem, from Chatlayer to heavy-duty messaging APIs. When you work with Covington, you get more than just a vendor; you get a certified team with a direct line to the architects of the technology, ensuring your solutions are built faster, smarter, and with future-proof precision.
Customer Trust - Earned, not Given
