Customer Experience Done Right
We are a consulting company specializing in world-class Customer Experience solutions. At Covington, we work relentlessly to deliver cutting-edge services and applications to match the needs of your business and customers.
Across multiple industries, we deliver tailor-made experiences for your customers, transforming their engagement while building loyalty to your brand. While we specialize in CX solutions from Sinch, we also have a successful track record working with products from other vendors such as Cisco, Avaya, Genesys, NICE, SAP, and more!
Amplify Performance. Streamline Costs.
At Covington, we provide you with the keys to unlocking the full potential of your Contact Center, all customized to your preferences.
Optimize Your Contact Center
Through a detailed operational diagnostic of your contact center, we can analyze your performance quality to identify key pain points. Audit reports provide valuable insight to you and your agents, in addition to proper guidance.
With this greater insight into your operations, we can then propose recommendations and help you develop a strategic contact center plan to improve efficiency. Optimally run your operations with 20/20 vision, today and into the future!
Seamless Contact Center Integration
We can help you look for opportunities to streamline processes and activate features so that your agents can achieve more, while your customers get the help they need in less time. Unify your operations with Covington!
Prioritize Critical Improvement Areas
Through a compete audit of your contact center operations and technologies, we can discover areas needing critical improvements, helping you focus on the segments that require your attention first.
24/7 Managed Support
Explore our most popular service! We offer full 24/7 quarterly and annual Managed CX service plans catered to your every need. Be it 10 hours per month or 40, our tiered AMS plans let you sit back, relax, and leave the technical details to the experts.
Sinch Contact Pro Implementation
Purchasing Sinch Contact Pro is one thing; deploying it with the rest of your existing systems and processes, while following best-practices, is another. That's where Covington comes in!
Save with every SMS sent!
Covington is an authorized seller of Sinch's standalone SMS solution MessageMedia, in addition to short codes, messaging APIs, and more. Reach more customers than ever before by tapping into the global network of carriers that made Sinch one of the world's largest communications companies!
Learn From Us
Through our Covington Academy Training modules, we can provide your Business and IT teams with the knowledge they need to provide a frictionless customer experience.
Customer Trust - Earned, not Given
