Elevating Customer Experience Through Innovation
At Covington, we don’t just implement technology; we craft personalized journeys that foster deep brand loyalty. As a premier consulting firm specializing in world-class CX solutions, we deliver innovative services tailored to the unique pulse of your business. While we are leading experts in Sinch solutions, our expertise runs deep—with a proven track record of successful deployments across Cisco, Avaya, Genesys, NICE, SAP, and more.
Sinch Contact Pro: Our Flagship Specialization
At Covington, Sinch Contact Pro isn't just a product we support—it is our core competency. We possess a depth of knowledge that only comes from years of specialized focus. We don't just deploy the platform; we architect it to fit your specific business logic. From complex routing strategies to custom agent workspaces, our team ensures you extract every ounce of value from the industry’s leading omnichannel solution.
our latest custom Zendesk x Sinch Integration
Sinch Chatlayer: Designing Conversations, Not Just Chatbots
A chatbot is only as intelligent as its configuration. At Covington, we move beyond basic FAQs to build sophisticated Conversational AI flows that truly understand your customers. We handle the heavy lifting of conversation design—mapping out complex user journeys, training the Natural Language Processing (NLP) models, and rigorously testing intent recognition. We transform Chatlayer from a simple tool into a tireless, intelligent member of your support team.
24/7 Managed CX: Your Technical Safety Net
Ensure your customer experience never sleeps with Covington’s Managed CX. Our tiered Application Management Services (AMS) provide comprehensive, 24/7 support customized to your specific operational scale. Whether you require a focused 10-hour maintenance plan or extensive 40-hour technical oversight, we offer flexible quarterly and annual options. Let our experts handle the complex technical details, so you can focus on driving your business forward with total confidence.
Connect with anyone, anywhere
As an authorized provider of Sinch Engage, Covington puts the power of the world’s most reliable mobile network in your hands. Whether you need a standalone SMS portal, dedicated short codes, or robust messaging APIs, we provide the infrastructure to scale your communications instantly. Leverage Sinch’s Tier-1 global carrier network to ensure your messages aren't just sent—they’re delivered.
Sinch Technology. Covington Expertise.
As a strategic partner of Sinch, we don’t just implement their software—we master it. This partnership gives us deep insight into the Sinch ecosystem, from Chatlayer to heavy-duty messaging APIs. When you work with Covington, you get more than just a vendor; you get a certified team with a direct line to the architects of the technology, ensuring your solutions are built faster, smarter, and with future-proof precision.
Customer Trust - Earned, not Given
