Blog by Noah

Let's talk Sinch Chatlayer. What, if any, are the Best Practices? Tips for success? Where is the best starting point? How should you deal with scaling? In this article, we answer these questions and more to help you get your chatbot build off the ground - the right way.

What's an integrator? Why integrate at all? What does Covington really do? We answer these questions and more in this introductory article on the power of software integrations.

10 Contact Center metrics that every contact center leader should be aware of and track.