CX Transformation Delivered On Time and Under Budget!
CX Transformation Delivered On Time and Under Budget!
You've done the research, and invested in your future by deploying a cutting-edge CX solution. This is where Covington can help you unlock the full potential of your purchase. Whether it's as simple as ad-hoc support or a full contact center integration or migration, we specialize in creating a CX experience that brings both existing and new channels together into a cohesive unit, catered to your specific needs.
Managed CX Support
Explore our tiered Application Managed Service plans! We offer full 24/7/365 service plans to keep your Contact Center up-to-date and frictionless.
Contact Center Analytics
By analyzing your current Contact Center we can help you streamline your CX while prioritizing customer satisfaction.
IVR Development & Integration
From IVR personalization based on customer data to IVR design implementation into the communication system of choice, we offer an array of IVR related services and solutions focused on maximizing your CX.
Adapt with ease in a changing landscape
Don't let a mere software deployment slow down your growth. We can help you ease that transition as you explore everything Sinch has to offer.
SAP Contact Center (BCM) to Sinch Contact Pro Migration
SAP Contact Center (BCM) to Sinch Contact Pro Migration
Software migrations can be convoluted, time consuming and pricey; but they don't have to be. By letting Covington take point on your SAP to Sinch Contact Center migration, you can ensure that the change is as smooth and painless as possible, for both your customers and your agents. Let us do the work for you! Whether moving to updated servers and feature packs or moving from on-premise to the cloud, we make the process quick and painless.
Sinch Contact Pro Implementation
Sinch Contact Pro Implementation
Challenge elimination and result maximization doesn't come immediately. However, by choosing Covington as your Sinch Contact Pro implementation partner, you can rest assured that the customer experience you have invested your money into will not only be fast-tracked, but will be tailored to work seamlessly with existing systems.
The Future of CX
Recent studies show 94% of contact centers expect to see a sharp rise in self-service utilization, with an additional 77% eyeing up investment in cutting-edge CX solutions. The future is here; let us help you stay ahead of the competition.
Chat & Voice Bot Development
Chat & Voice Bot Development
Empower customers and manage contact center costs by bringing AI into the equation.
Sinch Chatlayer
Sinch Chatlayer
See how Sinch Chatlayer creates a comprehensive AI framework which nurtures a smooth customer experience, while bringing ease of use to your agents.
Leave your competition in the dust
Build out the brand experience of the future with our industry solutions. Regardless of size or platform, see how we can maximize your capabilities in whichever space you are in!
