Amplify your Customer Experience with personalized plans and services.
As established experts in the CX field, we offer a bevy of support plans to compliment your needs and goals. From AMS to ad-hoc support, let us do the work for you.
Why AMS?
By choosing Covington as your Application Managed Service partner, you can ensure that regardless of time or day, your contact center will always be running smoothly and bug-free. Software, regardless of origin or type requires maintenance and troubleshooting. Save time, effort and money with Covington support plans!
Our CX Support Plans
AMS 10
Up to 10 hours per month of 24/7 support for any issues, configuration changes, and more. Unused hours will roll over and be subtracted off of the following month, while overages will be charged on a per hour basis.
AMS 20
Up to 20 hours per month of 24/7 support for any issues, configuration changes, and more. Like AMS 10, unused hours will roll over and be subtracted off of the following month, while overages will be charged on a per hour basis.
AMS 40
Experience your greatest savings with our highest tier of AMS! AMS 40 is up to 40 hours per month of 24/7 support for your contact center. Hours will again roll over!
Ad-hoc Support
Unsure of how much support your contact center needs? Blocks of 24/7 support hours at our standard hourly rate can be purchased from us for Contact Center support at any time as needed!
