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Why Choose Us?
A successful engagement begins with a partner that has significant experience across a broad spectrum of industries. Covington Creative is a leading provider of innovative products and solutions enabling enterprises to deliver world-class customer care in the contact center and throughout the enterprise. Our customers range from as little as 15 agents in a single contact center to thousands of agents in a global deployment.
Our customers have consistently informed us that one of the deciding factors in selecting Covington was the fact that we have a dedicated Contact Center practice. Knowing what makes a world-class contact center work and understanding the specific perspectives and needs of all stakeholders – from customers, to agents, to team leads, to managers, and so on, ensures we will propose technology solutions that maximize your ability to deliver a solid customer experience.
Our technicians are SAP certified experts with experience in a variety of 3rd party integrations to SAP and non-SAP contact centers, including any name brand or home grown CRM, and existing telephony systems such as Cisco, and Avaya. We’re available 24x7x365 to assist with issue resolution or advice via phone, e-mail, or chat. Check out our Application Managed Service (AMS) options!
There is a reason why SAP, other service providers, and direct customers frequently contract their BCM implementation projects to Covington Creative – they want their Contact Centers Done Right. That’s what we do. Its who we are.