Customer Experience, Perfected.
We are a consulting firm specializing in world-class Customer Experience solutions. At Covington, we are committed to delivering innovative services and applications designed to meet the unique needs of your business and customers.
Serving multiple industries, we craft personalized experiences that transform customer engagement and foster brand loyalty. While we specialize in CX solutions from Sinch, we also have a proven track record of successfully implementing products from leading vendors such as Cisco, Avaya, Genesys, NICE, SAP, and more!
Amplify Performance. Streamline Costs.
At Covington, we provide you with the tools to unlock the full potential of your Contact Center, tailored to meet your specific needs and preferences.
Optimize Your Contact Center
Through a thorough operational diagnostic of your contact center, we analyze performance quality to pinpoint key areas of concern. Our audit reports offer valuable insights for both you and your agents, along with actionable guidance for improvement.
Armed with a deeper understanding of your operations, we can provide tailored recommendations and assist you in developing a strategic contact center plan to enhance efficiency. Optimize your operations with clear, forward-thinking vision—today and into the future!
Seamless Contact Center Integration
We can assist in identifying opportunities to streamline processes and activate features that empower your agents to enhance productivity, while ensuring your customers receive prompt assistance. Optimize your operations with Covington!
Prioritize Critical Improvement Areas
By conducting a comprehensive audit of your contact center operations and technologies, we can identify key areas for improvement, enabling you to prioritize and address the segments that require immediate attention.
24/7 Managed Support
Discover our most sought-after service! We offer comprehensive 24/7 Managed CX service plans on a quarterly and annual basis, fully customized to meet your needs. Whether you require 10 hours or 40 hours per month, our tiered AMS plans allow you to relax while our experts handle the technical details.
Sinch Contact Pro Implementation
Purchasing Sinch Contact Pro is just the first step; seamlessly integrating it with your existing systems and processes, while adhering to industry best practices, is where the real challenge lies. That’s where Covington comes in!
Save with every SMS sent!
Covington is an authorized provider of Sinch's standalone SMS solution, MessageMedia, as well as short codes, messaging APIs, and more. Expand your reach like never before by leveraging Sinch's global carrier network, which has helped establish Sinch as one of the world’s leading communications companies!
Learn From Us
Through our Covington Academy Training modules, we equip your Business and IT teams with the expertise necessary to deliver a seamless and frictionless customer experience.
Customer Trust - Earned, not Given
