Visualize data in a way that brings attention to your KPIs.
Each component has configurable thresholds for your key-figures, and can be set up to take action when those thresholds are breached. Under such circumstances, the colors can change, an e-mail can be sent, or an audible alert can be played to the team, indicating the need to respond quickly.
All contact centers and teams throughout the enterprise can be managed. Each display can be personalized to your specific requirements. Start with a fully functioning template and completely configure it based on your requirements. Based on advanced browser technology; however, no programming experience is necessary!
to take responsibility for their activities by displaying public view of personal key figures and metrics. Persistent view of current call center workload empowers agent decisions like when to take a break or postpone a non essential task for the greater good of the contact center.
configure your wallboards and monitoring stations to display only the information that is relevant and useful to the efficient operation of your contact center.
CONTACT FOR MORE INFO
eyedogz® by Covington Creative
sales @ covingtoncreative.com