Visualize data – bring attention to your KPIs

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Visualize data – bring attention to your KPIs

Visualize data in a way that brings attention to your KPIs.

CONFIGURABLE ALERTS

Each component has configurable thresholds for your key-figures, and can be set up to take action when those thresholds are breached. Under such circumstances, the colors can change, an e-mail can be sent, or an audible alert can be played to the team, indicating the need to respond quickly.

PERSONALIZED DISPLAYSedgz1scr4

All contact centers and teams throughout the enterprise can be managed. Each display can be personalized to your specific requirements. Start with a fully functioning template and completely configure it based on your requirements. Based on advanced browser technology; however, no programming  experience is necessary!

EMPOWER AGENTS

to take responsibility for their activities by displaying public view of personal key figures and metrics. Persistent view of current call center workload empowers agent decisions like when to take a break or postpone a non essential task for the greater good of the contact center.

ELIMINATE DISTRACTIONS

configure your wallboards and monitoring stations to display only the information that is relevant and useful to the efficient operation of your contact center.

CONTACT FOR MORE INFO

eyedogz® by Covington Creative

sales @ covingtoncreative.com

www.eyedogz.com 1.804.698.9533

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About the Author

Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Trained in quality management systems and having led shop floor and administrative teams on the journey of continuous improvement and pursuit of excellence, he is now focused exclusively on the contact center space as part of the Covington Creative team.

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