Tag: SAP BCM

SAP Business Communications Management (BCM)

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15

May2015
Customer Experience is Still King! In a previous article on Contextual Awareness, we discussed the impact of the customer experience to your bottom line and creative ways customer data is being leveraged to personalize the customer experience that is fast and easy. In this article, we discuss how the same principles ... Read More
May 15, 2015Tim Osborn
mirage_las_vegas

13

May2015
Its time for the 16th Annual Call Center Week! Once again, Covington Creative will join SAP on customer engagement best practices and strategies. Stop by the SAP booth (#709/711) to say hello and discuss opportunities to better engage your customers. June 15-19, at The Mirage, Las Vegas, Nevada. For more information on the event, ... Read More
May 13, 2015Tim Osborn
How Personal is Your Contact Center?

23

Oct2013
How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service. Customer-focused enterprises, like Energen, are increasingly realizing ... Read More
October 23, 2013Glenn Abel
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02

May2013
Presenters: Glenn Abel (Covington Creative) and Jacki Mika (Sloan Valve Company) Learn how Sloan Valve leverages SAP Business Communications Management (BCM) to empower customer service management to react in real time to changing conditions, understand agent behavior, and create ... Read More
May 2, 2013Glenn Abel

30

Apr2013
Should be an interesting session. Presenter: Steve Bandy, Source Gas Attend this session to understand how SourceGas LLC, a growth oriented regulated supplier and distributor of natural gas products and services to residential, agricultural, commercial, and industrial customers, is using an integrated and unique solution consisting of SAP BCM, CRM and Verint ... Read More
April 30, 2013Glenn Abel
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30

Jan2013
Making it easy for customers to connect is one of the benefits of deploying SAP Business Communications Management (BCM) in the contact center. One valuable convenience offered by BCM is the “Callback” functionality that can be enabled for any voice queue. This functionality allows callers to have the option of requesting ... Read More
January 30, 2013Glenn Abel