Tag: IVR

OE_challenge_10

15

May2015
Customer Experience is Still King! In a previous article on Contextual Awareness, we discussed the impact of the customer experience to your bottom line and creative ways customer data is being leveraged to personalize the customer experience that is fast and easy. In this article, we discuss how the same principles ... Read More
May 15, 2015Tim Osborn
How Personal is Your Contact Center?

23

Oct2013
How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service. Customer-focused enterprises, like Energen, are increasingly realizing ... Read More
October 23, 2013Glenn Abel