Tag: Events

Events of Interest



Its time for the 16th Annual Call Center Week! Once again, Covington Creative will join SAP on customer engagement best practices and strategies. Stop by the SAP booth (#709/711) to say hello and discuss opportunities to better engage your customers. June 15-19, at The Mirage, Las Vegas, Nevada. For more information on the event, ... Read More
May 13, 2015Tim Osborn
How Personal is Your Contact Center?


How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service. Customer-focused enterprises, like Energen, are increasingly realizing ... Read More
October 23, 2013Glenn Abel
SAPPHIRE NOW 2013 logo


Presenter: John Burton, Director Product Management at SAP Labs. Is your company's call center stuck in the 1970s? Traditional button-down telephony call centers had their place, but increasingly organizations ... Read More
May 2, 2013Glenn Abel


Presenters: Glenn Abel (Covington Creative) and Jacki Mika (Sloan Valve Company) Learn how Sloan Valve leverages SAP Business Communications Management (BCM) to empower customer service management to react in real time to changing conditions, understand agent behavior, and create ... Read More
May 2, 2013Glenn Abel


Should be an interesting session. Presenter: Steve Bandy, Source Gas Attend this session to understand how SourceGas LLC, a growth oriented regulated supplier and distributor of natural gas products and services to residential, agricultural, commercial, and industrial customers, is using an integrated and unique solution consisting of SAP BCM, CRM and Verint ... Read More
April 30, 2013Glenn Abel