Tag: Customer Experience

Customer Experience

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15

May2015
Customer Experience is Still King! In a previous article on Contextual Awareness, we discussed the impact of the customer experience to your bottom line and creative ways customer data is being leveraged to personalize the customer experience that is fast and easy. In this article, we discuss how the same principles ... Read More
May 15, 2015Tim Osborn
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02

May2013
Presenters: Glenn Abel (Covington Creative) and Jacki Mika (Sloan Valve Company) Learn how Sloan Valve leverages SAP Business Communications Management (BCM) to empower customer service management to react in real time to changing conditions, understand agent behavior, and create ... Read More
May 2, 2013Glenn Abel