Tag: Contact Center

OE_challenge_10

15

May2015
Customer Experience is Still King! In a previous article on Contextual Awareness, we discussed the impact of the customer experience to your bottom line and creative ways customer data is being leveraged to personalize the customer experience that is fast and easy. In this article, we discuss how the same principles ... Read More
May 15, 2015Tim Osborn
mirage_las_vegas

13

May2015
Its time for the 16th Annual Call Center Week! Once again, Covington Creative will join SAP on customer engagement best practices and strategies. Stop by the SAP booth (#709/711) to say hello and discuss opportunities to better engage your customers. June 15-19, at The Mirage, Las Vegas, Nevada. For more information on the event, ... Read More
May 13, 2015Tim Osborn
handshake2

27

Jun2013
Seattle, WA – June 27, 2013 – Covington Creative LLC today announced it has formed a partnership with itelligence, under the SAP® Extended Business Member Program, to help customers efficiently manage contact center operations. An SAP services partner with deep expertise ... Read More
June 27, 2013Glenn Abel