Supercharge your


Supercharge your

BCMforce_banner-1 users can supercharge agent efficiency and personalize the customer experience by embedding omni-channel communications (voice, email, chat, SMS, Web, Fax) right into their Salesforce user interface. Route inbound communications to the right agent every time based on business rules and screen pop relevant information. Check out BCMforce from Covington Creative here. Have a different CRM? Covington can supercharge that, too!

Share the Post

About the Author

Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Trained in quality management systems and having led shop floor and administrative teams on the journey of continuous improvement and pursuit of excellence, he is now focused exclusively on the contact center space as part of the Covington Creative team.


No comment yet.

Leave a Reply

Your email address will not be published. Required fields are marked *