Contact Center News and Analysis brought to you by Covington Creative.

eyedogz Wins 2015 Product of the Year Award
TMC recognizes eyedogz as top dog in real-time dashboards
Seattle, WA, September 25, 2015 … Read More

Don’t miss the 2015 International Customer Management Institute (ICMI) event … Read More users can supercharge agent efficiency and personalize the customer experience … Read More

Omni-channel routing complete with screen pop!
Supercharge productivity and personalize the customer experience … Read More

Customer Experience is Still King!
In a previous article on Contextual Awareness, we discussed the impact of the customer experience to … Read More

SP8 is finally here, loaded with awesome new features, and the best part is the upgrade is FREE for Covington … Read More

Its time for the 16th Annual Call Center Week! Once again, Covington Creative will join SAP on customer engagement best … Read More

A number of leading International and North American companies have taken … Read More

Customer Experience is King
More than ever before, the customer experience is a key factor in overall customer satisfaction, capable of … Read More

Visualize data in a way that brings attention to your KPIs.


Each component has configurable thresholds for your key-figures, and … Read More

Ideally, Windows updates are intended to improve the stability and performance of your operating system, but some updates are known … Read More

The SAP Community Network (SCN) is a fantastic FREE online resource for all-things SAP, including SAP Contact Center. Connect with … Read More

In our last article in this section, we showed you how to create customer reports using the more advanced Business … Read More

Covington Creative will be there. Stop by and see us!

Click the following links for more details on these exciting and … Read More

eyedogz® is a fully customizable, real-time data visualization app for … Read More

Did you know that with SAP CCtr 7.0 SP7, it is now possible to install and update client components automatically? … Read More

Over the next few “SAP CCtr TIP” articles, we will be featuring different methods of creating and editing custom Contact … Read More

Your customers’ time is important to them, so if they are … Read More

Loves Truck Stops’ customer service center just got more efficient by going live with CCF Visuals, Covington Creatives digital wallboard … Read More

SAP announced earlier this month momentum in customers going live with our market-leading SAP Customer Relationship & Billing solution.

In 2013, … Read More

Covington Creative awarded global Application Managed Services (AMS) contract for Approche Sur Messure, a global business process outsourcing offering exclusive … Read More

Covington Creative, contact center experts and SAP’s premier partner for SAP Business Communications Management (BCM) recently partnered with Glazers, one … Read More

Covington Creative, contact center experts and SAP’s premier partner for SAP Business Communications Management (BCM) was awarded the global implementation … Read More

On Wednesday, April 2 at 3:45pm-5:00pm, Glenn Abel will … Read More


Contact: Tim Styles
Phone: 250-558-9313
Quality Drives Customer Satisfaction and Implementation … Read More

How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain … Read More

Seattle, WA – June 27, 2013 – Covington Creative LLC today … Read More

Should be an interesting session.

Presenter: Steve Bandy, Source Gas

Attend this session to understand how SourceGas LLC, a growth oriented regulated … Read More

Making it easy for customers to connect is one of the benefits of deploying SAP Business Communications Management (BCM) in … Read More

Integrated IVR (Interactive Voice Response) By Tim Osborn

SAP BCM is a full featured, all-IP end-to-end contact center solution that includes … Read More

John Burton, Director Product Management for SAP CRM Interaction Center, SAP Labs, will be presenting the topic “Lessons for engaging … Read More

On Wednesday, March 21 at 2:15pm-3:30pm, Glenn Abel will be presenting a session at the SAP Insider CRM 2012 Conference … Read More

SAP Customer Experience Summit

Building the Business Case for
a Better Customer Experience

About a third of … Read More

SAP Customer Experience Summit

Building the Business Case for a Better Customer Experience

About a third of major companies now have a senior … Read More

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