ICMI in Las Vegas! Omni-channel experience

ICMI_2015_LV

ICMI in Las Vegas! Omni-channel experience

ICMI_2015_LVDon’t miss the 2015 International Customer Management Institute (ICMI) event in Las Vegas, October 19-21.

Spotlight 04: Covington Creative presents with SAP

Being able to meet expectations towards great customer experience is not about accomplishing a one-off project. Rather, it is about continuous work to break the communication silos, to better understand your customers, and to offer consistent experience throughout the whole customer journey.

Learn how an international industrial gas company implemented SAP technology to reduce contact center costs while improving their customer’s experience, and how a global toy company implemented eyedogz dashboards to manage service levels in real-time, ensuring customer satisfaction!
Join our session to hear real customer success stories and how to prepare your contact center for this change.

Optimize Today. Thrive Tomorrow.

In an era of great expectations and remarkable change, modern contact center leaders must find a way to satisfy their customers. New technologies and the explosive growth of channels such as self-service, chat, and social media have put the customer in the driver’s seat of their own experience, all while elevating the importance of the contact center. Struggles with staffing, training, and performance management must be eradicated and new metrics, additional responsibilities, and advancements in tools and resources are required. Attend ICMI’s Contact Center Demo and Conference to discover best practices for optimizing your contact center today and learn new insights on how to thrive in the years ahead.

Why Attend?

Check out ICMI’s website here for more reasons why you should attend this year’s event in Las Vegas.
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About the Author

Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Trained in quality management systems and having led shop floor and administrative teams on the journey of continuous improvement and pursuit of excellence, he is now focused exclusively on the contact center space as part of the Covington Creative team.

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