Hot Topics on SCN 2014-Q4 for SAP CCtr


Hot Topics on SCN 2014-Q4 for SAP CCtr

The SAP Community Network (SCN) is a fantastic FREE online resource for all-things SAP, including SAP Contact Center. Connect with new users and seasoned experts around the world for the latest discussions, questions and answers, tips and tricks on how to get the most out of your system. Check out this list of Hot Topics from the previous quarter (2015-Q4).

September 2014:

  • After upgrading to IE 9 or 10 security patch KB2846071, the Online Monitoring -> Agents view POP-up moves to the left.
  • SAP BCM installation on Hyper-V / VMware
  • How to setup an e-mail signature
  • Exception message: Could not load file or assembly ‘DotNetLibIpc,
  • AfterworkEndTime is not set in the monitoring database
  • Faulting application name: wcem.exe, version: 7.0.X.X, time stamp
  • Integrated BCM-CRM – Call received in CDT while the agent was already in Wrapup in the CRM IC Web Client
  • Unwanted prompt plays after voice mail prompt finishes
  • Missed direct calls to an agent who has a busy PRS status is not updated to the Agent’s missed calls list
  • CCtr only sends INFO in the DTMF payload, even when configured to sent an expected RFC2833

October 2014:

  • Online Reports – The restrictions imposed by the CONSTRAINED flag in the STRTOSET function were violated
  • 7.4.0 Errors in Online Reporting VOLUME 1-6 (hourly, daily, etc) – Query execution failed for dataset “WDU_2005_OLAP”
  • Outbound call does not work because Gateway requires address in domain format
  • SAP CC – Agents cannot login to CDT – CHANNEL REJECTED “Opening connection”
  • 7.0 / CRM – No CALL_DATA events being sent to CEM by CD (Call Dispatcher)
  • Queue Busy prompt not available for queue schedule
  • SCC – ERR> Failed to update database – Conversion failed when converting date and/or time from
  • SCC- Reporting Data Transformation Process job fails when the SQL instance is not on the same physical host machine
  • WRN> CosAuthentication: No Server available for Authentication
  • SAP Contact Center and CRM are not synchronized with Ready Not Ready – Error logs showing HTTP status 407: Proxy Authentication Required
/ BCM Technical Article

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About the Author

Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Trained in quality management systems and having led shop floor and administrative teams on the journey of continuous improvement and pursuit of excellence, he is now focused exclusively on the contact center space as part of the Covington Creative team.


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