Global Application Managed Services (AMS) contract

Global Application Managed Services (AMS) contract

Covington Creative awarded global Application Managed Services (AMS) contract for Approche Sur Messure, a global business process outsourcing offering exclusive customer service to the worlds top luxury brand.  With sites in Asia-Pacific, Europe, and America, Covington continues to demonstrate its global capabilities.

Covington’s AMS offering includes two versions.  A full service offering provides our customers peace of mind while we monitor our their BCM servers, voice gateways, and voice infrastructure; maintain their BCM software to ensure effective change management while keeping software current; and respond to incidents, often before customers are aware of an incident and before an issue arises.  A lite offering of AMS provides our customers break-fix service on their BCM software and infrastructure.

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