Auto-Update of Client Components

Auto update 2

Auto-Update of Client Components

Did you know that with SAP CCtr 7.0 SP7, it is now possible to install and update client components automatically? CDT softphone client terminal components are automatically downloaded from the web server once the user opens the CDT softphone URL.

To enable the feature, select the Update Client Component Automatically checkbox in IA in Variables for Web Clients under all appropriate website virtual units. The user’s workstation Internet Explorer version must be 8 or newer.

This means you no longer have to uninstall and reinstall the client components. They are done automatically for each new release.

Not running the latest software release? No problem! As SAP’s premier implementation partner globally for SAP CCtr, we can help. Contact us today to discuss options.

/ BCM Technical Article

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About the Author

Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Trained in quality management systems and having led shop floor and administrative teams on the journey of continuous improvement and pursuit of excellence, he is now focused exclusively on the contact center space as part of the Covington Creative team.

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