Contact Centers Done Right!
About Our Company
Experts in Enterprise Contact Centers
Covington Creative is a leading provider of innovative products and solutions enabling SAP-centric enterprises to deliver world-class customer care in the contact center and throughout the enterprise.
We are thought leaders in SAP® CRM Interaction Center and SAP® Contact Center (CC). Our ContactCenter-in-a-Box® pre-packaged appliance ensures quick return on investment for both on-premise and cloud deployments. Our ContactCenter-in-a-Cloud® solution is for those who appreciates flexibility, high availability and on-demand deployments.
Clients turn to us for measurable results: increased first contact resolution, better customer service scores, lower abandonment rates to name a few.
Our experienced consultants have a strong track record of successes from small contact centers to global shared service centers in a diversity of industries.
We assist SAP’s customers in all aspects of the ASAP implementation lifecycle:
- Project preparation
- Business Blueprint
- Final Preparation: Go-Live and Support
Our deep experience, unique methodology, and fierce commitment to exceeding expectations set us apart from the rest!
We expect that you are tired of the “same old thing” when it comes to SAP consultancies.
Our commitment to you is something different!