SAP BCM Implementation Services

Covington Creative Consultants have many years experience implementing complex telephony and unified communications environments, and are now offering SAP Business Communications Management (BCM) implementation services. All of our BCM consultants have succesfully completed SAP Technical Training on BCM 6.0, and have strong skills in IP telephony and unified communications.

We can help you plan and deploy your SAP BCM system, and drive value from the tight integration to SAP CRM Interaction Center. Contact us today for a free consultation and take your contact center to the next level!

BCM-in-a-Box: Pre-packaged SAP BCM Solutions

Our BCM-in-a-Box offering will get you up and running on SAP BCM with minimal fuss. We take care of the hardware, redundancies, SQL cluster, etc. then we implement, configure, and test BCM according to your unique needs. Finally, we drop the system into your datacenter, light it up, and you are good to go!

Click here for more information on BCM-in-a-Box.

What can SAP BCM do for your business?

SAP Business Communications Management software can help you optimize your SAP Contact Center. Here are some of the ways, as outlined by SAP:

• Improve resource coordination and performance - With SAP Business Communications Management, you can more easily leverage the expertise of resources throughout your organization and monitor your customer-facing operations in real time, resulting in significant improvements to internal performance across multiple locations and communications channels.
• Increase customer satisfaction - By automatically routing all customer contacts to the most qualified employee available and providing the customer-facing employees with access to customer-related information, SAP Business Communications Management helps you to decrease waiting times for customers and improve the first-time resolution rate.
• Lower total cost of ownership - By reducing hardware investments and offering more targeted and flexible use of software, SAP Business Communications Management helps reduce TCO.
• Lower installation, integration, and maintenance costs - SAP Business Communications Management offers prebuilt integration with the SAP Customer Relationship Management application - resulting in lower installation integration, and maintenance costs.