Covington Creative is your trusted partner when it comes to SAP Contact Centers.
Services Overview
We offer comprehensive services that will help you make the most of your investment in SAP.
Customers who invest in Covington Creative services, will notice the difference right away compared to their previous experiences.
Our goal is to exceed expectations - and not by setting the bar low! Rather, we set high standards and expectations from the outset, and then we go about exceeding them as a philosophy for doing business.
What are you waiting for? Contact us today, and experience the difference for yourself!
Service Offering Scenarios
Typically, our service offerings fall into one of the following scenarios:
- Your current SAP IC implementation is not performing as expected, and you would like a "health check" or "tuneup" performed by an independent expert that is going to give you concrete feedback that is actionable, instead of the usual "here's how it would be better if you would only buy our product" type response.
- You have a specific functional or technical need that can be accomplished within a time period of weeks or months - for which you need a skilled resource. Example: configuring computer telephony integration to SAP IC.
- Your project is in the blueprint phase, and as you move to the realization phase, you need a capable partner for functional configuration, and/or technical customizations, that can stick with the project through Go-live and support.
- You are in the project preparation phase (or earlier) of an implementation or upgrade of SAP Interaction Center or SAP Business Communications Management (BCM), and you need a partner who can provide experience, expertise and thought leadership to guide the project for the full life-cycle and beyond.
If you feel your situation does not fit into one of these scenarios, let us know how we can be of service!
We work with your organization to understand and enable your unique business requirements. Our CARE Methodology is a critical element of this process, enabling us to rapidly and reliably assess your needs, and achieve a solution that not only meets them in every way, but provides a platform for the future. After all, successful businesses don’t expect to stay at the same level for long!
IC Releases
We recognize that not everyone is on the latest release of SAP. Our deep background in the Interaction Center spans both the Win and Web Client, in CRM 3.0, 4.0, 5.x, 6.0, and 7.0. In addition, we are skilled in the CIC Win Client on R/3 4.x and ECC 6.0.
Best of all - our knowledge of the leading edge capabilities can help you even if your project is on an earlier release, so you can make future-proof decisions, and avoid unnecessary customizations.
Key Areas of Focus
We do not attempt to be “all things to all people”. We feel strongly that we offer the most value to our customers by playing to our strengths in the world of SAP Enabled Contact Centers. Our service offerings focus on the following areas:
Take a few moments to read up on our offerings and then contact us to schedule a free consultation.