SAP Contact Centers

How's Your Customer Experience? Join Us In Dallas - November 15, 2011

glenn.abel@covingtoncreative.com — Wed, 26 Oct 2011 23:56:00 GMT

SAP Customer Experience Summit

Building the Business Case for a Better Customer Experience

About a third of major companies now have a senior executive who is responsible for the overall customer experience, yet few know how to get started on a customer-experience initiative or to measure business success.

Please join us and your customer service peers on November 15 at The Ritz-Carlton, Dallas for the SAP Customer Experience Summit and Networking Reception. Enjoy an amazing customer experience at the Ritz while participating in informative sessions that showcase how leading companies strategically align customer service with their overall corporate strategy to build customer loyalty, increase revenue, and reduce costs.

SAP Customer Experience Summit

Date:
  November 15, 2011

Time:
Keynote and Customer
Case Studies
1:00 p.m. - 5:15 p.m. CT

Networking Reception
5:15 p.m. - 6:30 p.m. CT

Location:
  The Ritz-Carlton, Dallas
  2121 McKinney Avenue
Dallas, Texas

Hear visionary John Goodman, author and vice chairman of customer service research firm TARP Worldwide, reveal:

o Why the revenue implications of better service are 10 to 20 times the cost implications

o How C-level executives can evolve customer service from a tactical cost center to a strategic advantage, and a “word-of-mouth” tool that reduces marketing costs

o Why old myths about customer service no longer apply

o How to estimate how improved customer service can potentially impact your bottom line

Register today and discover how you can boost your bottom line by leveraging the latest innovations for providing the best customer experience, and hear how best-in-class companies are putting these solutions into practice to drive better business results. Take advantage of interactive demos to get hands-on experience with our latest solutions that deliver state-of-the-art customer care.

Attend and you will also receive a complimentary copy of John Goodman’s book Strategic Customer Service.

There is no cost to attend the SAP Customer Experience Summit but you must register in advance. For full details and registration, please click on the registration button.

Proudly sponsored by Covington Creative.

More ...

How's Your Customer Experience?
Join Us In Chicago - November 2, 2011

glenn.abel@covingtoncreative.com — Wed, 26 Oct 2011 18:19:00 GMT

On November 2, we are pleased to sponsor the SAP Customer Experience Summit and Networking Reception at Cité in downtown Chicago. Please join us and enjoy a stunning, 360-degree view of Chicago’s skyline...

Run Your Call Center In The Cloud

glenn.abel@covingtoncreative.com — Thu, 18 Aug 2011 05:13:00 GMT

Join SAP and Covington Creative on August 31, 2011 at 12pm ET for an inclusive look at the features and benefits available with a cloud-based SAP Business Communications Management (BCM) solution. Step through some common fears and misconceptions surrounding Communications-as-a-Service and learn how to lower capital expenditures on communications technology while at the same time reducing the operational expense of maintaining on-premise hardware and software. The time is right to break free from costly proprietary hardware / maintenance and move your enterprise communications to the cloud.

SAP Business Communications Management (BCM): Cut through the Hype

glenn.abel@covingtoncreative.com — Fri, 29 Apr 2011 14:44:00 GMT

The SAPPHIRE NOW and ASUG User Conference, scheduled for May 15-18 in Orlando is fast approaching. Glenn Abel, President of Covington Creative will be presenting a session at the Conference with the above title on Wednesday, May 18 from 2:45-3:45pm.

BCM-in-a-Box: SAP EcoHub Store Front Now Open!

glenn.abel@covingtoncreative.com — Fri, 29 Apr 2011 14:06:00 GMT

We're excited to announce the opening of our BCM-in-a-Box® store front on SAP EcoHub, "SAP's community-powered online solutions marketplace focused on providing a trusted experience for customers who want to discover and evaluate SAP partner solutions." This invaluable resource is key in discovering solutions for your industry, evaluating the offerings with a full 360° view, and connecting with peers, partners, and experts.

SAPPHIRE NOW / ASUG Conference 2011

glenn.abel@covingtoncreative.com — Thu, 28 Apr 2011 22:51:00 GMT

Wouldn't it be great to "Harness the Power of Social Media to Improve Customer Service Operations?" John Burton, Director Product Management for SAP CRM Interaction Center, SAP Labs, will be presenting this topic on Monday, May 16 from 3:00-4:00pm. Here's a preview...

How Communication-Enabled Business Processes Can Help Your Organization

glenn.abel@covingtoncreative.com — Thu, 10 Feb 2011 23:36:00 GMT

On Thursday, March 24 at 10:15-11:30am, Glenn Abel will be presenting a session at the SAP Insider CRM 2011 Conference with this title. Here are the session details:

Tackle your unfamiliarity with communication-enabled business processes (CEBP) and learn the cornerstones of these functions.
Find out why more and more companies are taking advantage of multi-channel communication capabilities within SAP CRM 7.0, and see how these capabilities can improve the flow and efficiency of your enterprise's business processes.
Assess the value that CEBP brings to an organization, and take away tips to better determine whether it makes sense to implement CEBP.
Consider the pitfalls and business implications behind CEBP before you put these processes into action.
Learn the steps to implement CEBP, both for companies with SAP Business Communications Management and those organizations that employ other communications management solutions.

Hope to see you there! If you are unable to attend, but would like to receive a copy of the presentation, send an e-mail to Glenn at: glenn.abel@covingtoncreative.com

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ASUG Interaction Center Influence Council
at SAPPHIRE NOW / ASUG Conference

glenn.abel@covingtoncreative.com — Fri, 14 May 2010 05:05:00 GMT

At the SAPPHIRE NOW / ASUG Conference, on Monday, May 17th from 1:30-2:45pm, the ASUG Interaction Center Influence Council will be meeting to discuss the topic of unstructured interactions in the contact center.
We're excited also to see a demo of some of the CRM 7.0 EHP1 Interaction Center features!

SAP Business Communications Management (BCM) Web Promos

glenn.abel@covingtoncreative.com — Fri, 14 May 2010 04:48:00 GMT

Back in April, 336 Productions released three web promos for SAP's Business Communication Management software. The reoccurring desk theme reflects the software's motto "Contact Center Anytime, Anywhere." The three promos can be found on you tube. We've embedded them for ease of viewing!

SAP Insider CRM 2010 - Top 10 Highlights

glenn.abel@covingtoncreative.com — Mon, 01 Mar 2010 03:05:00 GMT

This year's CRM show was a big success. Thanks to everyone we had the chance to talk to about challenges and successes in SAP contact centers. To wrap up the conference, we put together our top 10 highlights.