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 News Minimize
Covington Creative Participating at SAP Insider CRM 2012
Wednesday, February 22, 2012

 

Visit us at Booth #745 this year.

Glenn Abel presenting on Wednesday, March 21, 2:15 pm - 3:30pm.

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Announcing
SAP BCM Implementation Services!
Friday, January 08, 2010

Covington Creative Now Offering SAP BCM 
Implementation Services.

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New Site Design!
Sunday, November 01, 2009

Covington Creative's New Site Design

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 Testimonials Minimize

"The value of bringing Covington in to help us provided confirmation of some of the decisions we have made regarding CIC so far as well as many additional actionable insights that span people related opportunities, improvements to our business processes, and opportunities to enhance CIC by implementing additional capabilities available in the technology."

Coca-Cola Refreshments
“Covington Creative’s work was of the highest quality, well designed and implemented, and was delivered on target.”  
  
  Covington Creative - Optimizing SAP Contact Centers

Our mission is simple - to help you optimize your SAP Contact Center and related processes in CRM and ERP.

SAP Interaction Center Specialists

  • Our expert consultants are SAP CRM Certified, and have a minimum of 10 years of full lifecycle experience with SAP CRM including the Interaction Center
  • Our comprehensive Service offerings are focused around enabling and optimizing your key Interaction Center Business Processes.
  • Our unique CARE Methodology guarantees measurable efficiencies.
  
  Blog
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How Communication-Enabled Business Processes Can Help Your Organization

Feb 10

Written by: Glenn Abel
2/10/2011 6:36 PM  RssIcon

On Thursday, March 24 at 10:15-11:30am, Glenn Abel will be presenting a session at the SAP Insider CRM 2011 Conference with this title. Here are the session details:

  • Tackle your unfamiliarity with communication-enabled business processes (CEBP) and learn the cornerstones of these functions.
  • Find out why more and more companies are taking advantage of multi-channel communication capabilities within SAP CRM 7.0, and see how these capabilities can improve the flow and efficiency of your enterprise's business processes.
  • Assess the value that CEBP brings to an organization, and take away tips to better determine whether it makes sense to implement CEBP.
  • Consider the pitfalls and business implications behind CEBP before you put these processes into action.
  • Learn the steps to implement CEBP, both for companies with SAP Business Communications Management and those organizations that employ other communications management solutions.

Hope to see you there! If you are unable to attend, but would like to receive a copy of the presentation, send an e-mail to Glenn at: glenn.abel@covingtoncreative.com

Copyright ©2011 Glenn Abel

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