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Saturday, September 04, 2010

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News

Covington Creative To Participate in SAP Insider CRM 2010

_{Tuesday, February 09, 2010}

Visit us at Booth #245

Glenn Abel presenting on Wednesday, February 24, 1:00 pm - 2:15 pm.

Testimonials

"... has been working with the SAP contact center solutions from the start and has a expert understanding of the R/3 Netweaver, Win and Web client integrations. For your integration with a SAP contact center application you need to partner with Glenn. [President of Covington Creative]"

_{- Stu Goldstein, Goldstein Communications, Inc.}

Covington Creative - Optimizing SAP Contact Centers

Our mission is simple - to help you optimize your SAP Contact Center and related processes in CRM and ERP.

SAP Interaction Center Specialists

Our expert consultants are SAP CRM Certified, and have a minimum of 10 years of full lifecycle experience with SAP CRM including the Interaction Center
Our comprehensive Service offerings are focused around enabling and optimizing your key Interaction Center Business Processes.
Our unique CARE Methodology guarantees measurable efficiencies.

Blog

Author:	Glenn Abel	Created:	11/16/2009 11:55 AM
This blog focuses on Contact Center Process Improvement

Lean Six Sigma and the SAP Contact Center (1)

By Glenn Abel on 11/16/2009 11:46 AM

This is the first of a multi-part series on Lean Six Sigma and the SAP Contact Center. In this posting, I provide an overview and some basic observations.

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