Apr
29
Written by:
Glenn Abel
4/29/2011 9:44 AM
The SAPPHIRE NOW and ASUG User Conference, scheduled for May 15-18 in Orlando is fast approaching. Glenn Abel, President of Covington Creative will be presenting a session at the Conference with the above title on Wednesday, May 18 from 2:45-3:45pm. Here are the session details:
SAP Business Communications Management (BCM) is SAP's all-IP, multi-channel communications solution. Converged communications platforms such as BCM have received a lot of attention (and hype) as they can be leveraged to transform service centers and provide an edge in customer service.
In this informative session:
- Step through the capabilities and features of BCM
- Learn where BCM strengths and weaknesses lie (including how it stacks up against competitive solutions).
- Understand how BCM fits with existing communications and technology infrastructure, including SAP CRM and ERP
- Discover the BCM value proposition and how to calculate ROI to be able to determine if BCM is right for your contact center and enterprise
A BCM demo will be included!
Glenn will also be available to talk to customers and partners about the ways we help our clients optimize their SAP contact center.
Let us know if you are planning on attending the Conference, so we can schedule a time to get together during the week.
We look forward to seeing you there!