SAP Customer Experience Summit

Building the Business Case for a Better Customer Experience



About a third of major companies now have a senior executive who is responsible for the overall customer experience, yet few know how to get started on a customer-experience initiative or to measure business success.

Please join us and your customer service peers on November 15 at The Ritz-Carlton, Dallas for the SAP Customer Experience Summit and Networking Reception.  Enjoy an amazing customer experience at the Ritz while participating in informative sessions that showcase how leading companies strategically align customer service with their overall corporate strategy to build customer loyalty, increase revenue, and...

About a third of major companies now have a senior executive who is responsible for the overall customer experience, yet few know how to get started on a customer-experience initiative or to measure business success.

On November 2, we are pleased to sponsor the SAP Customer Experience Summit and Networking Reception at Cité in downtown Chicago. Please join us and enjoy a stunning, 360-degree view of Chicago’s skyline...

Join SAP and Covington Creative on August 31, 2011 at 12pm ET for an inclusive look at the features and benefits available with a cloud-based SAP Business Communications Management (BCM) solution. Step through some common fears and misconceptions surrounding Communications-as-a-Service and learn how to lower capital expenditures on communications technology while at the same time reducing the operational expense of maintaining on-premise hardware and software. The time is right to break free from costly proprietary hardware / maintenance and move your enterprise communications to the cloud.

The SAPPHIRE NOW and ASUG User Conference, scheduled for May 15-18 in Orlando is fast approaching. Glenn Abel, President of Covington Creative will be presenting a session at the Conference with the above title on Wednesday, May 18 from 2:45-3:45pm.

We're excited to announce the opening of our BCM-in-a-Box® store front on SAP EcoHub, "SAP's community-powered online solutions marketplace focused on providing a trusted experience for customers who want to discover and evaluate SAP partner solutions." This invaluable resource is key in discovering solutions for your industry, evaluating the offerings with a full 360° view, and connecting with peers, partners, and experts.

Wouldn't it be great to "Harness the Power of Social Media to Improve Customer Service Operations?"  John Burton, Director Product Management for SAP CRM Interaction Center, SAP Labs, will be presenting this topic on Monday, May 16 from 3:00-4:00pm. Here's a preview...

On Thursday, March 24 at 10:15-11:30am, Glenn Abel will be presenting a session at the SAP Insider CRM 2011 Conference with this title. Here are the session details:

Tackle your unfamiliarity with communication-enabled business processes (CEBP) and learn the cornerstones of these functions. Find out why more and more companies are taking advantage of multi-channel communication capabilities within SAP CRM 7.0, and see how these capabilities can improve the flow and efficiency of your enterprise's business processes. Assess the value that CEBP brings to an organization, and take away tips to better determine whether it makes sense to implement CEBP. Consider the pitfalls and business implications behind CEBP before you put these processes into action. Learn the steps to implement CEBP, both for companies with SAP Business Communications Management and those organizations that employ other communications management solutions. Hope to see you there! If you are unable to attend,...

At the SAPPHIRE NOW / ASUG Conference, on Monday, May 17th from 1:30-2:45pm, the ASUG Interaction Center Influence Council will be meeting to discuss the topic of unstructured interactions in the contact center.
We're excited also to see a demo of some of the CRM 7.0 EHP1 Interaction Center features!

Back in April, 336 Productions released three web promos for SAP's Business Communication Management software. The reoccurring desk theme reflects the software's motto "Contact Center Anytime, Anywhere." The three promos can be found on you tube. We've embedded them for ease of viewing!

This year's CRM show was a big success. Thanks to everyone we had the chance to talk to about challenges and successes in SAP contact centers. To wrap up the conference, we put together our top 10 highlights.