At the SAPPHIRE NOW / ASUG Conference, on Monday, May 17th from 1:30-2:45pm, the ASUG Interaction Center Influence Council will be meeting to discuss the topic of unstructured interactions in the contact center.
We're excited also to see a demo of some of the CRM 7.0 EHP1 Interaction Center features!

Back in April, 336 Productions released three web promos for SAP's Business Communication Management software. The reoccurring desk theme reflects the software's motto "Contact Center Anytime, Anywhere." The three promos can be found on you tube. We've embedded them for ease of viewing!