On Wednesday, February 24, 1:00 pm - 2:15 pm, Glenn Abel will be presenting a vendor-led session at the SAP Insider CRM 2010 Conference with this title. Here are the session details: Uncover ways to reduce cost, increase profits, and improve agent morale and customer satisfaction using unique capabilities within the SAP contact center. This session offers practical advice to help your organization not only realize quick wins but also create a long-term strategy to create a dynamic contact center, whether you are planning a contact center or already have one in place.