FOR IMMEDIATE RELEASE
Contact: Megan Abel
Phone: 804-307-8803
Email: megan.abel@covingtoncreative.com
COVINGTON CREATIVE TO EXHIBIT AT CRM 2011 CONFERENCE IN ORLANDO
Covington Creative Announces Their Participation In The SAP Insider CRM 2011 Conference In Orlando, FL. Held March 22-25, 2011.
RICHMOND, Virginia - February 9, 2011 - Covington Creative LLC today announced their participation in the SAP Insider CRM 2011 Conference. Held in Orlando, Florida from March 22-25, the conference is geared for organizations that use, deploy, manage, and are evaluating SAP® solutions for CRM.
Covington Creative staff will be on hand at booth #550 to speak with customers and partners about the ways in which Covington Creative assists companies to optimize their SAP® contact center. We're excited this year to be talking about our SAP® Business Communications Management (BCM) solutions: BCM-in-a-Box® and BCM in the Cloud.
Glenn Abel, the President of Covington Creative will be presenting a conference session on Thursday, March 24, 10:15 am - 11:30 am. The title of Glenn's presentation is: "How communication-enabled business processes can help your organization": Tackle your unfamiliarity with communication-enabled business processes (CEBP) and learn the cornerstones of these functions. Find out why more and more companies are taking advantage of multi-channel communication capabilities within SAP CRM 7.0, and see how these capabilities can improve the flow and efficiency of your enterprise's business processes. Assess the value that CEBP brings to an organization, and take away tips to better determine whether it makes sense to implement CEBP. Consider the pitfalls and business implications behind CEBP before you put these processes into action. Learn the steps to implement CEBP, both for companies with SAP Business Communications Management and those organizations that employ other communications management solutions.
Covington Creative is a leading provider of innovative products and solutions enabling SAP-centric enterprises to deliver world-class customer care in the contact center and throughout the enterprise. We are thought leaders in SAP® CRM Interaction Center and SAP® Business Communications Management (BCM). Our BCM-in-a-Box® pre-packaged BCM appliance ensures quick return on investment for both on-premise and cloud deployments. Clients turn to us for measurable results: increased first contact resolution, better customer service scores, lower abandonment rates to name a few. Our experienced consultants have a strong track record of successes from small contact centers to global shared service centers in a diversity of industries.
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If you'd like more information about this topic, or to schedule a consultation with Covington Creative staff, please call Megan at 804-307-8803 or e-mail at megan.abel@covingtoncreative.com