FOR IMMEDIATE RELEASE
Contact: Glenn Abel
Phone: 804-698-9533
Email: glenn.abel@covingtoncreative.com
COVINGTON CREATIVE TO EXHIBIT AT CRM 2010 CONFERENCE IN ORLANDO
Covington Creative Announces Their Participation In The SAP Insider CRM 2010 Conference In Orlando, FL. Held February 23-26, 2010.
RICHMOND, Virginia - February 9, 2010 - Covington Creative LLC today announced their participation in the SAP Insider CRM 2010 Conference. Held in Orlando, Florida from February 23-26, the conference is geared for organizations that use, deploy, manage, and are evaluating SAP® solutions for CRM.
Covington Creative staff will be on hand at booth #245 to speak with customers and partners about the ways in which Covington Creative assists companies to optimize their SAP contact center. Additionally, Glenn Abel, the President of Covington Creative will be presenting a Vendor-Led session on Wednesday, February 24, 1:00 pm - 2:15 pm. The title of Glenn's presentation is: "Winning strategies to improve the efficiency and effectiveness of your SAP CRM Interaction Center."
Uncover ways to reduce cost, increase profits, and improve agent morale and customer satisfaction using unique capabilities within the SAP contact center. This session offers practical advice to help your organization not only realize quick wins but also create a long-term strategy to create a dynamic contact center, whether you are planning a contact center or already have one in place.
Covington Creative is a leading provider of management consulting and technology services for the SAP-enabled enterprise. Combining deep experience in SAP CRM Interaction Center, contact center best practices, multi-channel management and our unique CARE methodology, Covington Creative collaborates with clients to help them optimize their SAP contact center. The resulting solutions aim to achieve optimal balance between the expectations and needs of clients, customers, agents and managers. Covington Creative's expert consultants are SAP certified - with an average of over 10 years experience in SAP contact center technologies.
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If you'd like more information about this topic, or to schedule an interview with Glenn Abel, please call Megan at 804-307-8803 or e-mail at megan.abel@covingtoncreative.com